Spooner Ace Hardware

Dear Ms. Lehmann, I want to thank you for your wonderful Team of Hardware Specialist that has gone above and beyond the call of duty to provide “Sterling Customer Service” that is un equaled in the area. Many times I’ve called ahead to coordinate rental equipment and specific needed repair items along with large quantities of industrial paint and without fail all requested items are there when I arrive. I grew up on my Grandfathers farm near Middle McKenzie that he homesteaded in 1920 and with the support of your team I’ve been able to maintain the property in super condition. I reside in Albuquerque NM and I travel to Spooner about four times a year to check on the farm and coordinate any repairs that maybe needed. As an Air Traffic Controller/Trainer and Airport Manager, I know and live Customer Service every day and the Spooner Ace Team sets the “Bar of Excellence” in Customer Service to the community. We have a term in Naval Aviation called the “Right Stuff” and the Men and Woman of Spooner Ace Hardware fit that description.

Dear Ace Manager, I have been in your store numerous times and felt the need to address the wonderful staff you have. Upon entering your store, the delightful smell of popcorn, warm greetings, and friendly, knowledgeable staff makes me feel that I am truly valued as a customer. I could write a long letter to break down my projects and encounters with each staff member, but I will just summarize it by telling you that your staff is exceptional. Brandon, Dave, Richard, Theresa, Jadin, and Paula are all valuable assets to your business. (In the event I failed to mention an employee, I give all staff credit in my acknowledgement). I would highly recommend Ace Hardware in Spooner, WI to any friends and family. The degree of personalized assistance and knowledge, paired with positive employee attitudes brings me to the conclusion that “Ace is truly the place!”