Dear Ms. Lehmann, I want to thank you for your wonderful Team of Hardware Specialist that has gone above and beyond the call of duty to provide “Sterling Customer Service” that is un equaled in the area. Many times I’ve called ahead to coordinate rental equipment and specific needed repair items along with large quantities of industrial paint and without fail all requested items are there when I arrive. I grew up on my Grandfathers farm near Middle McKenzie that he homesteaded in 1920 and with the support of your team I’ve been able to maintain the property in super condition. I reside in Albuquerque NM and I travel to Spooner about four times a year to check on the farm and coordinate any repairs that maybe needed. As an Air Traffic Controller/Trainer and Airport Manager, I know and live Customer Service every day and the Spooner Ace Team sets the “Bar of Excellence” in Customer Service to the community. We have a term in Naval Aviation called the “Right Stuff” and the Men and Woman of Spooner Ace Hardware fit that description.
Carnell (Chappy) Chappelle, United States Navy